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In today’s fast-paced digital industry, e-commerce is flourishing. Salesforce Commerce Cloud empowers businesses with advanced visual merchandising, cutting-edge marketing tools, and the ability to deliver personalized, innovative customer experiences—whether for unified commerce or tailored B2B and B2C solutions.
Salesforce Commerce Cloud is a robust cloud-based platform tailored to meet the needs of B2C and B2B businesses by enabling smarter, personalized buying experiences across various channels. As a multi-tenant solution, it allows brands to craft seamless and innovative digital storefronts, enhancing customer engagement and driving business growth online. Additionally, the platform supports scalability and flexibility, ensuring businesses can adapt to evolving market demands. With its suite of advanced tools, Salesforce Commerce Cloud helps companies streamline their operations and deliver exceptional e-commerce experiences.
Salesforce Commerce Cloud leverages Einstein AI to predict customer behavior, eliminating the need for third-party tools. It enables effortless data analysis, personalized product recommendations, one-to-one customer predictions, and automated processes, providing actionable insights to improve decision-making.
The platform simplifies the management of product information, images, and content. Retailers can launch targeted marketing campaigns, run promotions, optimize for SEO, and connect with customers more effectively using its robust marketing toolkit.
Commerce Cloud offers unparalleled customization and scalability. Businesses can easily integrate new technologies, manage traffic surges, and support multilingual and multi-regional sites. The intuitive Page Designer tool allows for quick edits with a drag-and-drop interface, making it easy to adapt and grow.
With a unified view of customer interactions and purchase history, Salesforce Commerce Cloud enables businesses to craft personalized shopping journeys. This focus on customer-centricity helps boost engagement and drive loyalty.
The platform delivers a mobile-optimized experience, ensuring customers enjoy seamless shopping on the go. Its responsive design also enhances task efficiency and boosts search engine rankings, making it a vital tool for competitive e-commerce businesses.
Salesforce Commerce Cloud Digital empowers your eCommerce store by enhancing its presence on social media, offering optimized mobile payments, improving search functionality, and elevating the overall customer experience.
With Commerce Cloud, you can efficiently manage multiple global storefronts, including product data, pricing, billing, stock levels, and more, all from a centralized platform.
Salesforce enables seamless interactions between retailers and customers across various channels—social media, emails, calls, and more. It ensures real-time inventory management, so customers can view product availability from any channel, no matter their location.
Engage customers with personalized portals and loyalty programs to build long-term relationships. Keep your audience informed with updates on products and company news, enhancing their shopping experience.
Streamline and automate the order process worldwide, from order delivery to payment automation, and manage returns and cancellations efficiently with Salesforce’s Order Management system.
Einstein AI enhances the shopping experience with personalized product recommendations, better search results, and deep insights into customer behaviors. It analyzes shopping data to improve recommendations and optimize search functionalities.
Salesforce offers flexible pricing plans for its Commerce Cloud, tailored to both B2B and B2C businesses. The pricing structure is consistent across different plans, though the features and add-ons vary:
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