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Salesforce Experience Cloud, formerly Community Cloud, empowers businesses to build communities, enhance customer support, and foster collaboration with partners and employees. Built on Salesforce Platform, it offers endless opportunities for growth and connection.
Salesforce Experience Cloud is a robust platform designed to foster connections between businesses, their customers, partners, and employees. It facilitates seamless collaboration by offering easy access to critical data and records, ensuring that all stakeholders stay informed and engaged. Experience Cloud combines real-time collaboration features, like Chatter, with flexible file-sharing capabilities across any device.
Additionally, the platform enables businesses to automate processes, optimize customer service, and deliver personalized experiences. These features work together to boost customer satisfaction, improve business operations, and drive long-term growth.
Salesforce simplifies communication and collaboration. With Experience Cloud, business owners, professionals, and organizers can connect, fostering a community where they can share knowledge, ask questions, and collaborate effectively.
A standout feature of Experience Cloud is its employee portal, which is especially valuable for global companies. It enables remote teams to stay connected, ensuring they remain informed, enhance performance, and experience a boost in productivity.
Experience Cloud allows you to streamline the sharing of records, leads, and contacts with third-party systems. It also automates application processes through an application portal and provides customers with a self-service experience through easy access to a knowledge base.
Experience Cloud offers powerful features to ensure an exceptional experience for both users and employees, enhancing collaboration and communication.
Commerce Cloud Digital enhances your store's online presence by integrating social media, optimizing mobile payments, and improving the overall customer experience. This helps businesses stay competitive in the digital marketplace.
Experience Cloud enables you to manage multiple global storefronts and handle product data, billing, pricing, and stock management seamlessly. This feature ensures consistency and efficiency across your eCommerce platform.
Experience Cloud enables seamless connections between retailers and customers across multiple touchpoints, including social media, email, and phone. It provides real-time updates on inventory, ensuring customers have up-to-date information about product availability, no matter where they are located.
Experience Cloud’s commerce portals help build stronger relationships with customers by offering loyalty programs, product updates, and company news. These features enhance the shopping experience and increase customer engagement.
Salesforce Experience Cloud’s Order Management system optimizes delivery processes, automates payments, and efficiently handles returns and cancellations. This ensures a smooth and timely order fulfillment experience for customers worldwide.
Einstein AI offers personalized shopping experiences by providing tailored product recommendations, better search results with search dictionaries and recommendations, and valuable insights into customer shopping behavior. It helps improve conversion rates and customer satisfaction.
Salesforce Commerce Cloud provides flexible plans for B2B and B2C businesses, with consistent pricing and scalable features.
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